Study Data · Part 1 · Indicator Deep-Dive Analysis

Indicator associations net of the engagement indicator mean: 100 component indicators against three measures

Indicator ANALYSIS:net_associations · By Phil Hatch · Akholi · October 9, 2026

Indicator Specification

Table 1. Indicator specificationTable

Field	Value
Indicator code	None, a derived analysis
Question as asked	Indicator associations net of the engagement indicator mean: 100 component indicators against three measures
Failure category	Not one of the 100 rated indicators
Place in the survey	Not a survey item
Indicator class	Derived from other indicators
Indicator type	Derived analysis
Response scale	Not applicable, a derived analysis
Answering base	As stated in Analysis Results
Non-answers	Not applicable

Summary of Findings

The analysis tested each component indicator against cancellation, customer satisfaction, and intent to leave, net of the leave-one-out engagement indicator mean, in 300 tests. Each test was a partial correlation computed at engagement level. Benjamini-Hochberg control applied across all tests at once, as the Rule row in Analysis Results states. Tests with p below the nominal threshold before correction numbered 33 of 300. Tests surviving Benjamini-Hochberg control numbered 0 of 300.

Analysis Results

The figures in this section were computed for the study and placed by code from the statistics record.

Table 2. Analysis resultsTable

Item	Value
Unit of analysis	Engagement
Rule	a
Tests run	300
Tests with p below 0.05 before correction	33
Tests that survive Benjamini-Hochberg correction	0

Note: a Partial correlation of each component with each measure, net of the leave-one-out engagement indicator mean, Benjamini-Hochberg at 0.05 across all tests.

Partial correlation of each component with each measure.

Table 3. Analysis results: partial correlation of each component with each measureTable

Indicator	Measure	n	Partial r	t	df	p	Benjamini-Hochberg q	Survives Benjamini-Hochberg
C094	Cancellation rate	150	−0.06	−0.69	147	0.491	0.834	No
C094	Customer satisfaction	150	0.11	1.32	147	0.188	0.609	No
C094	Intent to leave	150	−0.06	−0.74	147	0.457	0.834	No
C095	Cancellation rate	150	−0.01	−0.11	147	0.909	0.967	No
C095	Customer satisfaction	150	0.07	0.81	147	0.418	0.824	No
C095	Intent to leave	150	−0.04	−0.51	147	0.612	0.874	No
C096	Cancellation rate	150	−0.04	−0.46	147	0.648	0.884	No
C096	Customer satisfaction	150	0.10	1.22	147	0.223	0.668	No
C096	Intent to leave	150	−0.08	−0.96	147	0.336	0.743	No
C097	Cancellation rate	150	−0.02	−0.29	147	0.775	0.915	No
C097	Customer satisfaction	150	0.09	1.08	147	0.283	0.707	No
C097	Intent to leave	150	−0.11	−1.38	147	0.170	0.587	No
C098	Cancellation rate	150	0.04	0.53	147	0.595	0.874	No
C098	Customer satisfaction	150	0.01	0.07	147	0.944	0.979	No
C098	Intent to leave	150	0.03	0.39	147	0.698	0.902	No
C099	Cancellation rate	150	0.02	0.24	147	0.810	0.915	No
C099	Customer satisfaction	150	0.04	0.49	147	0.627	0.874	No
C099	Intent to leave	150	0.05	0.58	147	0.562	0.874	No
C100	Cancellation rate	150	0.05	0.56	147	0.579	0.874	No
C100	Customer satisfaction	150	0.00	0.04	147	0.968	0.984	No
C100	Intent to leave	150	0.07	0.80	147	0.423	0.824	No
C101	Cancellation rate	150	0.03	0.39	147	0.697	0.902	No
C101	Customer satisfaction	150	0.04	0.54	147	0.588	0.874	No
C101	Intent to leave	150	0.09	1.09	147	0.276	0.705	No
C102	Cancellation rate	150	0.04	0.52	147	0.603	0.874	No
C102	Customer satisfaction	150	0.02	0.24	147	0.810	0.915	No
C102	Intent to leave	150	0.06	0.67	147	0.501	0.839	No
C103	Cancellation rate	150	0.08	0.92	147	0.360	0.777	No
C103	Customer satisfaction	150	−0.03	−0.41	147	0.680	0.902	No
C103	Intent to leave	150	0.09	1.05	147	0.294	0.711	No
C104	Cancellation rate	150	−0.01	−0.07	147	0.941	0.979	No
C104	Customer satisfaction	150	0.06	0.76	147	0.447	0.834	No
C104	Intent to leave	150	−0.01	−0.18	147	0.858	0.948	No
C105	Cancellation rate	150	0.08	0.98	147	0.327	0.739	No
C105	Customer satisfaction	150	−0.04	−0.44	147	0.661	0.893	No
C105	Intent to leave	150	0.11	1.39	147	0.166	0.587	No
C106	Cancellation rate	150	0.02	0.26	147	0.798	0.915	No
C106	Customer satisfaction	150	0.03	0.39	147	0.697	0.902	No
C106	Intent to leave	150	0.14	1.66	147	0.099	0.513	No
C107	Cancellation rate	150	0.02	0.26	147	0.795	0.915	No
C107	Customer satisfaction	150	0.02	0.27	147	0.785	0.915	No
C107	Intent to leave	150	0.05	0.62	147	0.539	0.874	No
C108	Cancellation rate	150	0.01	0.10	147	0.923	0.968	No
C108	Customer satisfaction	150	0.04	0.48	147	0.629	0.874	No
C108	Intent to leave	150	0.05	0.67	147	0.505	0.842	No
C109	Cancellation rate	150	0.01	0.18	147	0.859	0.948	No
C109	Customer satisfaction	150	0.07	0.85	147	0.397	0.811	No
C109	Intent to leave	150	0.08	0.96	147	0.337	0.743	No
C110	Cancellation rate	150	0.04	0.48	147	0.629	0.874	No
C110	Customer satisfaction	150	0.02	0.29	147	0.774	0.915	No
C110	Intent to leave	150	0.04	0.43	147	0.668	0.895	No
C111	Cancellation rate	150	0.07	0.84	147	0.402	0.815	No
C111	Customer satisfaction	150	0.01	0.15	147	0.882	0.954	No
C111	Intent to leave	150	0.06	0.72	147	0.476	0.834	No
C112	Cancellation rate	150	0.04	0.51	147	0.612	0.874	No
C112	Customer satisfaction	150	0.01	0.15	147	0.883	0.954	No
C112	Intent to leave	150	0.07	0.79	147	0.429	0.824	No
C113	Cancellation rate	150	0.04	0.53	147	0.595	0.874	No
C113	Customer satisfaction	150	0.02	0.27	147	0.790	0.915	No
C113	Intent to leave	150	0.07	0.90	147	0.369	0.785	No
C115	Cancellation rate	150	0.10	1.27	147	0.205	0.634	No
C115	Customer satisfaction	150	−0.09	−1.06	147	0.290	0.709	No
C115	Intent to leave	150	0.14	1.73	147	0.087	0.508	No
C116	Cancellation rate	150	0.09	1.12	147	0.265	0.697	No
C116	Customer satisfaction	150	−0.12	−1.50	147	0.137	0.570	No
C116	Intent to leave	150	0.14	1.68	147	0.095	0.508	No
C117	Cancellation rate	150	0.14	1.71	147	0.090	0.508	No
C117	Customer satisfaction	150	−0.16	−1.92	147	0.057	0.449	No
C117	Intent to leave	150	0.20	2.52	147	0.013	0.401	No
C118	Cancellation rate	150	0.06	0.78	147	0.437	0.824	No
C118	Customer satisfaction	150	−0.05	−0.62	147	0.539	0.874	No
C118	Intent to leave	150	0.15	1.80	147	0.074	0.502	No
C119	Cancellation rate	150	0.18	2.23	147	0.027	0.419	No
C119	Customer satisfaction	150	−0.15	−1.86	147	0.065	0.478	No
C119	Intent to leave	150	0.13	1.60	147	0.113	0.549	No
C120	Cancellation rate	150	0.14	1.74	147	0.085	0.508	No
C120	Customer satisfaction	150	−0.13	−1.59	147	0.114	0.549	No
C120	Intent to leave	150	0.18	2.20	147	0.029	0.419	No
C121	Cancellation rate	150	0.17	2.10	147	0.037	0.431	No
C121	Customer satisfaction	150	−0.18	−2.23	147	0.028	0.419	No
C121	Intent to leave	150	0.21	2.64	147	0.009	0.401	No
C122	Cancellation rate	150	0.12	1.44	147	0.152	0.582	No
C122	Customer satisfaction	150	−0.13	−1.55	147	0.123	0.551	No
C122	Intent to leave	150	0.16	1.92	147	0.056	0.449	No
C123	Cancellation rate	150	0.14	1.73	147	0.085	0.508	No
C123	Customer satisfaction	150	−0.14	−1.73	147	0.085	0.508	No
C123	Intent to leave	150	0.18	2.23	147	0.027	0.419	No
C124	Cancellation rate	150	0.10	1.18	147	0.241	0.675	No
C124	Customer satisfaction	150	−0.08	−1.02	147	0.308	0.711	No
C124	Intent to leave	150	0.16	2.03	147	0.044	0.431	No
C125	Cancellation rate	150	0.15	1.79	147	0.075	0.502	No
C125	Customer satisfaction	150	−0.16	−1.94	147	0.054	0.449	No
C125	Intent to leave	150	0.24	3.00	147	0.003	0.323	No
C126	Cancellation rate	150	0.09	1.09	147	0.277	0.705	No
C126	Customer satisfaction	150	−0.08	−0.95	147	0.346	0.757	No
C126	Intent to leave	150	0.16	2.03	147	0.045	0.431	No
C127	Cancellation rate	150	0.14	1.69	147	0.094	0.508	No
C127	Customer satisfaction	150	−0.14	−1.74	147	0.083	0.508	No
C127	Intent to leave	150	0.19	2.34	147	0.021	0.419	No
C128	Cancellation rate	150	0.20	2.50	147	0.014	0.401	No
C128	Customer satisfaction	150	−0.19	−2.39	147	0.018	0.419	No
C128	Intent to leave	150	0.24	2.99	147	0.003	0.323	No
C129	Cancellation rate	150	0.15	1.81	147	0.073	0.502	No
C129	Customer satisfaction	150	−0.16	−2.00	147	0.047	0.439	No
C129	Intent to leave	150	0.21	2.62	147	0.010	0.401	No
C130	Cancellation rate	150	0.12	1.48	147	0.140	0.577	No
C130	Customer satisfaction	150	−0.15	−1.85	147	0.067	0.478	No
C130	Intent to leave	150	0.15	1.89	147	0.060	0.463	No
C131	Cancellation rate	150	0.15	1.85	147	0.066	0.478	No
C131	Customer satisfaction	150	−0.17	−2.03	147	0.044	0.431	No
C131	Intent to leave	150	0.25	3.16	147	0.002	0.323	No
C132	Cancellation rate	150	0.19	2.33	147	0.021	0.419	No
C132	Customer satisfaction	150	−0.17	−2.14	147	0.034	0.431	No
C132	Intent to leave	150	0.21	2.67	147	0.009	0.401	No
C133	Cancellation rate	150	0.12	1.47	147	0.144	0.582	No
C133	Customer satisfaction	150	−0.13	−1.54	147	0.127	0.559	No
C133	Intent to leave	150	0.17	2.03	147	0.044	0.431	No
C134	Cancellation rate	150	0.18	2.23	147	0.027	0.419	No
C134	Customer satisfaction	150	−0.18	−2.21	147	0.029	0.419	No
C134	Intent to leave	150	0.21	2.66	147	0.009	0.401	No
C136	Cancellation rate	150	−0.02	−0.23	147	0.817	0.918	No
C136	Customer satisfaction	150	0.02	0.25	147	0.804	0.915	No
C136	Intent to leave	150	−0.11	−1.30	147	0.196	0.618	No
C137	Cancellation rate	150	−0.04	−0.49	147	0.626	0.874	No
C137	Customer satisfaction	150	0.01	0.12	147	0.902	0.963	No
C137	Intent to leave	150	−0.13	−1.62	147	0.107	0.534	No
C138	Cancellation rate	150	−0.10	−1.24	147	0.217	0.665	No
C138	Customer satisfaction	150	0.09	1.04	147	0.301	0.711	No
C138	Intent to leave	150	−0.20	−2.47	147	0.015	0.401	No
C139	Cancellation rate	150	−0.05	−0.57	147	0.568	0.874	No
C139	Customer satisfaction	150	0.00	0.02	147	0.986	0.992	No
C139	Intent to leave	150	−0.10	−1.20	147	0.234	0.668	No
C140	Cancellation rate	150	−0.03	−0.32	147	0.752	0.915	No
C140	Customer satisfaction	150	0.02	0.19	147	0.847	0.941	No
C140	Intent to leave	150	−0.12	−1.42	147	0.158	0.582	No
C141	Cancellation rate	150	−0.01	−0.08	147	0.938	0.979	No
C141	Customer satisfaction	150	−0.01	−0.16	147	0.873	0.952	No
C141	Intent to leave	150	−0.13	−1.57	147	0.119	0.551	No
C142	Cancellation rate	150	−0.02	−0.29	147	0.770	0.915	No
C142	Customer satisfaction	150	0.00	0.03	147	0.977	0.987	No
C142	Intent to leave	150	−0.10	−1.23	147	0.220	0.668	No
C143	Cancellation rate	150	−0.03	−0.39	147	0.695	0.902	No
C143	Customer satisfaction	150	0.00	−0.06	147	0.954	0.981	No
C143	Intent to leave	150	−0.12	−1.50	147	0.136	0.570	No
C144	Cancellation rate	150	−0.03	−0.38	147	0.704	0.904	No
C144	Customer satisfaction	150	0.00	0.01	147	0.995	0.998	No
C144	Intent to leave	150	−0.11	−1.36	147	0.175	0.591	No
C145	Cancellation rate	150	−0.05	−0.56	147	0.578	0.874	No
C145	Customer satisfaction	150	0.02	0.30	147	0.766	0.915	No
C145	Intent to leave	150	−0.09	−1.10	147	0.271	0.702	No
C146	Cancellation rate	150	−0.04	−0.50	147	0.615	0.874	No
C146	Customer satisfaction	150	0.01	0.16	147	0.872	0.952	No
C146	Intent to leave	150	−0.12	−1.45	147	0.149	0.582	No
C147	Cancellation rate	150	−0.03	−0.36	147	0.720	0.905	No
C147	Customer satisfaction	150	0.02	0.27	147	0.787	0.915	No
C147	Intent to leave	150	−0.10	−1.20	147	0.233	0.668	No
C148	Cancellation rate	150	−0.08	−0.98	147	0.327	0.739	No
C148	Customer satisfaction	150	0.06	0.79	147	0.431	0.824	No
C148	Intent to leave	150	−0.15	−1.78	147	0.077	0.503	No
C149	Cancellation rate	150	−0.07	−0.80	147	0.423	0.824	No
C149	Customer satisfaction	150	0.06	0.69	147	0.489	0.834	No
C149	Intent to leave	150	−0.17	−2.04	147	0.044	0.431	No
C150	Cancellation rate	150	0.00	−0.04	147	0.971	0.985	No
C150	Customer satisfaction	150	−0.03	−0.35	147	0.730	0.913	No
C150	Intent to leave	150	−0.09	−1.13	147	0.259	0.697	No
C151	Cancellation rate	150	0.02	0.24	147	0.809	0.915	No
C151	Customer satisfaction	150	−0.02	−0.27	147	0.786	0.915	No
C151	Intent to leave	150	−0.05	−0.57	147	0.572	0.874	No
C152	Cancellation rate	150	0.00	0.00	147	0.998	0.998	No
C152	Customer satisfaction	150	−0.03	−0.38	147	0.705	0.904	No
C152	Intent to leave	150	−0.06	−0.74	147	0.461	0.834	No
C153	Cancellation rate	150	−0.06	−0.71	147	0.481	0.834	No
C153	Customer satisfaction	150	0.03	0.41	147	0.684	0.902	No
C153	Intent to leave	150	−0.13	−1.56	147	0.121	0.551	No
C154	Cancellation rate	150	−0.06	−0.70	147	0.485	0.834	No
C154	Customer satisfaction	150	0.03	0.34	147	0.736	0.914	No
C154	Intent to leave	150	−0.10	−1.20	147	0.233	0.668	No
C155	Cancellation rate	150	−0.01	−0.13	147	0.895	0.962	No
C155	Customer satisfaction	150	−0.02	−0.29	147	0.769	0.915	No
C155	Intent to leave	150	−0.07	−0.85	147	0.397	0.811	No
C157	Cancellation rate	150	−0.12	−1.51	147	0.133	0.570	No
C157	Customer satisfaction	150	0.09	1.15	147	0.253	0.697	No
C157	Intent to leave	150	−0.08	−0.91	147	0.363	0.778	No
C158	Cancellation rate	150	−0.08	−0.98	147	0.331	0.741	No
C158	Customer satisfaction	150	0.09	1.12	147	0.262	0.697	No
C158	Intent to leave	150	−0.07	−0.89	147	0.377	0.790	No
C159	Cancellation rate	150	−0.06	−0.73	147	0.469	0.834	No
C159	Customer satisfaction	150	0.04	0.52	147	0.606	0.874	No
C159	Intent to leave	150	0.01	0.13	147	0.899	0.963	No
C160	Cancellation rate	150	−0.12	−1.43	147	0.155	0.582	No
C160	Customer satisfaction	150	0.13	1.58	147	0.115	0.549	No
C160	Intent to leave	150	−0.17	−2.11	147	0.036	0.431	No
C161	Cancellation rate	150	−0.09	−1.04	147	0.302	0.711	No
C161	Customer satisfaction	150	0.05	0.61	147	0.542	0.874	No
C161	Intent to leave	150	−0.09	−1.13	147	0.262	0.697	No
C162	Cancellation rate	150	−0.09	−1.13	147	0.261	0.697	No
C162	Customer satisfaction	150	0.08	1.03	147	0.306	0.711	No
C162	Intent to leave	150	−0.07	−0.79	147	0.429	0.824	No
C163	Cancellation rate	150	0.01	0.10	147	0.922	0.968	No
C163	Customer satisfaction	150	0.00	0.05	147	0.957	0.981	No
C163	Intent to leave	150	−0.05	−0.58	147	0.564	0.874	No
C164	Cancellation rate	150	−0.11	−1.40	147	0.164	0.587	No
C164	Customer satisfaction	150	0.13	1.56	147	0.121	0.551	No
C164	Intent to leave	150	−0.07	−0.88	147	0.379	0.790	No
C165	Cancellation rate	150	−0.11	−1.31	147	0.192	0.614	No
C165	Customer satisfaction	150	0.11	1.32	147	0.189	0.609	No
C165	Intent to leave	150	−0.17	−2.05	147	0.042	0.431	No
C166	Cancellation rate	150	−0.16	−1.94	147	0.054	0.449	No
C166	Customer satisfaction	150	0.14	1.68	147	0.095	0.508	No
C166	Intent to leave	150	−0.13	−1.65	147	0.101	0.515	No
C167	Cancellation rate	150	−0.06	−0.69	147	0.490	0.834	No
C167	Customer satisfaction	150	0.06	0.72	147	0.473	0.834	No
C167	Intent to leave	150	−0.03	−0.31	147	0.754	0.915	No
C168	Cancellation rate	150	−0.12	−1.42	147	0.159	0.582	No
C168	Customer satisfaction	150	0.12	1.43	147	0.156	0.582	No
C168	Intent to leave	150	−0.10	−1.16	147	0.249	0.690	No
C169	Cancellation rate	150	−0.11	−1.38	147	0.170	0.587	No
C169	Customer satisfaction	150	0.10	1.20	147	0.234	0.668	No
C169	Intent to leave	150	−0.07	−0.87	147	0.386	0.799	No
C170	Cancellation rate	150	−0.10	−1.28	147	0.204	0.634	No
C170	Customer satisfaction	150	0.11	1.32	147	0.188	0.609	No
C170	Intent to leave	150	−0.12	−1.42	147	0.159	0.582	No
C171	Cancellation rate	150	−0.20	−2.52	147	0.013	0.401	No
C171	Customer satisfaction	150	0.19	2.34	147	0.021	0.419	No
C171	Intent to leave	150	−0.18	−2.16	147	0.032	0.431	No
C172	Cancellation rate	150	−0.10	−1.21	147	0.228	0.668	No
C172	Customer satisfaction	150	0.08	1.02	147	0.307	0.711	No
C172	Intent to leave	150	−0.05	−0.60	147	0.549	0.874	No
C173	Cancellation rate	150	−0.04	−0.51	147	0.609	0.874	No
C173	Customer satisfaction	150	0.04	0.46	147	0.645	0.883	No
C173	Intent to leave	150	−0.07	−0.80	147	0.424	0.824	No
C174	Cancellation rate	150	−0.14	−1.67	147	0.098	0.513	No
C174	Customer satisfaction	150	0.14	1.68	147	0.095	0.508	No
C174	Intent to leave	150	−0.16	−1.99	147	0.048	0.439	No
C175	Cancellation rate	150	−0.11	−1.36	147	0.175	0.591	No
C175	Customer satisfaction	150	0.12	1.43	147	0.156	0.582	No
C175	Intent to leave	150	−0.09	−1.11	147	0.267	0.697	No
C176	Cancellation rate	150	−0.11	−1.34	147	0.183	0.609	No
C176	Customer satisfaction	150	0.12	1.51	147	0.134	0.570	No
C176	Intent to leave	150	−0.11	−1.38	147	0.170	0.587	No
C178	Cancellation rate	150	−0.01	−0.10	147	0.921	0.968	No
C178	Customer satisfaction	150	−0.03	−0.36	147	0.721	0.905	No
C178	Intent to leave	150	−0.03	−0.37	147	0.711	0.904	No
C179	Cancellation rate	150	−0.04	−0.47	147	0.636	0.879	No
C179	Customer satisfaction	150	0.04	0.51	147	0.608	0.874	No
C179	Intent to leave	150	−0.07	−0.83	147	0.408	0.821	No
C180	Cancellation rate	150	−0.07	−0.89	147	0.372	0.787	No
C180	Customer satisfaction	150	0.04	0.47	147	0.642	0.883	No
C180	Intent to leave	150	−0.02	−0.24	147	0.812	0.915	No
C181	Cancellation rate	150	−0.09	−1.08	147	0.283	0.707	No
C181	Customer satisfaction	150	0.08	1.00	147	0.320	0.733	No
C181	Intent to leave	150	−0.16	−1.94	147	0.054	0.449	No
C182	Cancellation rate	150	−0.06	−0.72	147	0.474	0.834	No
C182	Customer satisfaction	150	0.05	0.64	147	0.525	0.865	No
C182	Intent to leave	150	−0.06	−0.79	147	0.432	0.824	No
C183	Cancellation rate	150	−0.01	−0.16	147	0.873	0.952	No
C183	Customer satisfaction	150	−0.01	−0.10	147	0.919	0.968	No
C183	Intent to leave	150	−0.06	−0.72	147	0.475	0.834	No
C184	Cancellation rate	150	−0.06	−0.69	147	0.490	0.834	No
C184	Customer satisfaction	150	0.04	0.43	147	0.667	0.895	No
C184	Intent to leave	150	−0.06	−0.74	147	0.459	0.834	No
C185	Cancellation rate	150	−0.02	−0.27	147	0.787	0.915	No
C185	Customer satisfaction	150	0.05	0.60	147	0.550	0.874	No
C185	Intent to leave	150	−0.03	−0.34	147	0.737	0.914	No
C186	Cancellation rate	150	0.03	0.36	147	0.720	0.905	No
C186	Customer satisfaction	150	−0.03	−0.33	147	0.742	0.915	No
C186	Intent to leave	150	0.01	0.07	147	0.946	0.979	No
C187	Cancellation rate	150	−0.08	−0.94	147	0.348	0.757	No
C187	Customer satisfaction	150	0.05	0.57	147	0.571	0.874	No
C187	Intent to leave	150	−0.03	−0.41	147	0.681	0.902	No
C188	Cancellation rate	150	−0.05	−0.57	147	0.568	0.874	No
C188	Customer satisfaction	150	0.05	0.62	147	0.536	0.874	No
C188	Intent to leave	150	−0.05	−0.55	147	0.581	0.874	No
C189	Cancellation rate	150	−0.06	−0.69	147	0.488	0.834	No
C189	Customer satisfaction	150	0.05	0.56	147	0.576	0.874	No
C189	Intent to leave	150	−0.03	−0.37	147	0.709	0.904	No
C190	Cancellation rate	150	−0.03	−0.40	147	0.687	0.902	No
C190	Customer satisfaction	150	0.04	0.51	147	0.610	0.874	No
C190	Intent to leave	150	−0.06	−0.68	147	0.495	0.834	No
C191	Cancellation rate	150	−0.10	−1.19	147	0.237	0.670	No
C191	Customer satisfaction	150	0.05	0.55	147	0.586	0.874	No
C191	Intent to leave	150	−0.09	−1.07	147	0.286	0.709	No
C192	Cancellation rate	150	−0.02	−0.24	147	0.809	0.915	No
C192	Customer satisfaction	150	0.02	0.25	147	0.803	0.915	No
C192	Intent to leave	150	−0.04	−0.52	147	0.606	0.874	No
C193	Cancellation rate	150	−0.06	−0.69	147	0.494	0.834	No
C193	Customer satisfaction	150	0.02	0.21	147	0.834	0.933	No
C193	Intent to leave	150	0.00	−0.05	147	0.961	0.981	No
C194	Cancellation rate	150	−0.06	−0.78	147	0.435	0.824	No
C194	Customer satisfaction	150	0.06	0.70	147	0.486	0.834	No
C194	Intent to leave	150	−0.08	−1.03	147	0.307	0.711	No
C195	Cancellation rate	150	0.00	0.05	147	0.960	0.981	No
C195	Customer satisfaction	150	−0.01	−0.15	147	0.884	0.954	No
C195	Intent to leave	150	0.04	0.49	147	0.626	0.874	No
C196	Cancellation rate	150	−0.02	−0.26	147	0.797	0.915	No
C196	Customer satisfaction	150	0.04	0.44	147	0.657	0.892	No
C196	Intent to leave	150	−0.09	−1.06	147	0.291	0.709	No
C197	Cancellation rate	150	−0.02	−0.20	147	0.845	0.941	No
C197	Customer satisfaction	150	0.02	0.26	147	0.796	0.915	No
C197	Intent to leave	150	−0.05	−0.64	147	0.525	0.865	No

Distribution of Responses

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry the response distribution of each input.

Descriptive Statistics by Segment

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry the segment breakdown of each input.

Tests of Difference Between Segments

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry the tests across segments for each input.

Association with Cancellation Rate

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s association with this measure.

Association with Customer Satisfaction

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s association with this measure.

Association with the Engagement Indicator Mean

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s association with this measure.

Association with Intent to Leave

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s association with this measure.

Comparison of Associations Across the Four Measures

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s comparison across the four measures.

Clustering and Effective Sample Size

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry the clustering of each input.

Equivalence Tests of Null Results

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s equivalence test.

Robustness Checks

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s robustness checks.

Measure Independence and Part-Whole Correction

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s identity check.

Comparison with the Study Norm

This block is a derived analysis. Its own results are in Analysis Results. The blocks of its input indicators carry each input’s profile.

Interpretation of the Data

No single component indicator carried an association of its own with cancellation, customer satisfaction, or intent to leave once the engagement indicator mean was held constant. The 33 tests below the nominal threshold fell away under correction for the number of tests run.

Limitations

The evidence is reported experience: what the delivery team said about its own engagement, gathered in one cross-section. The figures showed associations, not causes. Indicators about the financial institution were reported at second hand by vendor staff. Cancellation is a descriptive contrast, because canceled engagements were rated after they ended.

No limit applied beyond the standing limits of this block.

Definitions

Table 4. DefinitionsTable

Term	Definition
Indicator class	Derived from other indicators: computed by the study from other recorded fields, as Analysis Results sets out.
Failure category	One of the five failure categories of the Study Taxonomy, section 3. Only the 100 rated indicators carry one, and the indicator is not among them.
Direction	Each result is read in the direction of the measure it reports.
Engagement indicator mean	The mean of an engagement’s 100 indicator ratings.

Sources and Provenance

Table 5. Sources and provenanceTable

Item	Value
Study data	Study Data.xlsx, sha256 219eba0457274d04
Statistics engine	compute_statistics.py, sha256 738319eef764602b
Statistics record	Computed Statistics.json, record ANALYSIS:net_associations, sha256 e405f65a43e37a6e
Computed	October 8, 2026, 01:38 UTC
Template	Indicator Statistical Analysis Template, version 1.1 of 2026-10-06
Figures placed by script	1,809 of 1,809

Continue the report

Executive summary →

Overview

Executive Summary

Four findings from 150 engagements

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Introduction

Scope, evidence, and how the report is organized

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Part 1

Engagement Outcomes

Poor results on every measure, and what separates them

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Part 2

The Five Failure Categories

Where failure concentrates, category by category

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Part 3

Governance, Oversight, and Control

Controls that existed in name only

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Part 4

The Delivery Workforce

Early in their careers, dissatisfied, and many intending to leave

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Part 5

Manual Alteration

How the delivery team altered the work to sustain it

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Part 6

Executive Action Plan

Seven immediate actions and a first-year plan

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Appendices

Definitions, indicator inventory, method, and disclosures

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Data

Study Data

Deep-dive analyses of the study indicators, published in stages

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Indicator associations net of the engagement indicator mean: 100 component indicators against three measures

On this page

Indicator Specification

Summary of Findings

Analysis Results

Distribution of Responses

Descriptive Statistics by Segment

Tests of Difference Between Segments

Association with Cancellation Rate

Association with Customer Satisfaction

Association with the Engagement Indicator Mean

Association with Intent to Leave

Comparison of Associations Across the Four Measures

Clustering and Effective Sample Size

Equivalence Tests of Null Results

Robustness Checks

Measure Independence and Part-Whole Correction

Comparison with the Study Norm

Interpretation of the Data

Limitations

Definitions

Sources and Provenance

Continue the report