Independent reads and board-grade verdicts across the outsourcing and GCC lifecycle.
Institutions are moving more work into outsourcing and global capability centers, and agentic AI is reshaping what that work costs and how it is controlled. The decisions are large, personal to the board, and often close to irreversible. Akholi gives the board an independent, buyer-held read and a board-grade verdict at each decision, from a firm with nothing downstream to sell.
The verdict is the product
These decisions fail often, and they fail on the institution’s own side. In the Akholi study of 150 Tier-1 financial-institution engagements, 56 of 150 were canceled, and the worst area was institutional in 135 of 150: the institution’s own preparation, vendor management, and co-management, not the technology. Yet the reads that would settle these decisions usually come only from parties that profit from a yes, the vendor, the builder, the champion, the advisor who also implements.
Akholi gives the board an independent, buyer-held read and a board-grade verdict at each decision across the lifecycle, judged against the institution’s own bar, on the institution’s own evidence. Every offering ends in a decision the board can act on, from a firm with no implementation, managed service, center, platform, or tool to sell into the recommendation. The verdict is the product.
An independent read at each decision
Outsourcing Preparation
An independent read of buyer-side readiness and the business case, before a major outsourcing or GCC deal is signed.
Outsourcing Performance Tuning
A buyer-held read of a live, underperforming engagement across all five failure categories.
Global Capability Center Planning
An independent test of the forward build-or-expand decision, with do-not-build a live outcome.
Global Capability Center Performance Tuning
An independent read of an underperforming captive center, where there is no vendor to blame.
Governance, Oversight & Risk
A comprehensive audit of the outsourcing and GCC estate across governance, oversight, and risk.
Crisis Response
Independent incident command over an engagement or center in acute failure, within 24 hours.
Standing counsel, and the study it all rests on
Retained Advisory
Standing independent counsel across the whole outsourcing and GCC portfolio, in the room at decision speed, with nothing downstream to sell.
Retained Advisory →The study behind the practice
The Akholi study of 150 Tier-1 financial-institution outsourcing engagements and 850 delivery-side respondents. The source of the five-category failure framework every offering runs on, and the only evidence Akholi cites.
Read the study →Put an independent read on a decision
The board gets an independent verdict at each decision, judged against the institution’s own bar, not a peer curve. The board owns the evidence, not the provider’s account. And the counsel has nothing downstream to sell. Every engagement begins with one conversation.