Manual alteration reported
150 of 150 engagements. Five methods combined. Part 5.
The 2026 Akholi study
Agentic AI outsourcing.
The work behind
the reported results.
Manual alteration and governance weaknesses were reported on every engagement studied. Read the delivery-side evidence from Tier 1 financial institutions.
Governance weaknesses reported
150 of 150 engagements. At least one reported weakness. Part 3.
Akholi provides research-led advisory for agentic AI outsourcing and global capability centers.
150engagements studied
850vendor delivery-team respondents
2026study
The research library
The complete study. Eight papers.
Read online or download the volume you need.
Complete study
Introduction, Parts 1-6, and Appendices in one PDF.
Download complete PDF
From research to executive action
What should the institution do next?
Read the action plan. Examine the evidence behind the reported control problems. Apply the findings to the engagement in front of you.
01 / THE RESPONSE
The executive action plan
Seven immediate actions and a first-year plan for the financial institution.
Read Part 602 / THE EVIDENCE
The method behind the study
Study design, definitions, analytical bases, and limits of the evidence.
Read the method03 / THE ENGAGEMENT
Research-led advisory
Support for agentic AI outsourcing, service engagements, and global capability centers.
The advisory practiceResearch. Advisory. Education.
Akholi connects primary delivery-side research with the operating discipline of agentic AI outsourcing.
01 / ADVISORY
The Practice
Independent advice on outsourcing performance, preparation, governance, and global capability centers.
View the Practice02 / THE OPERATING PLAYBOOK
The Book
A practitioner's guide to preparing and jointly managing agentic AI outsourcing across the full engagement lifecycle.
About the book03 / EXECUTIVE EDUCATION
The Academy
Executive education on the agentic AI outsourcing lifecycle, governance, and performance.
View the AcademyTHE FIRM
About Akholi
Akholi is a research-led advisory firm focused on outsourcing, service engagements, and global capability centers.
Its research, executive education, and advisory work help institutions prepare for and manage AI and agentic AI.
About the firmTHE AUTHOR
About Phil Hatch
Phil Hatch is the Chief Executive Officer of Akholi and the author of the 2026 study. He brings more than 30 years of experience in global outsourcing, workforce development, and service delivery.
He previously led the ManpowerGroup/Experis global outsourcing business.
Read Phil's biography