Global Capability Center Planning.
Whether, where, and how to build a global capability center.
6 months · fixed-fee, fixed-scope, fixed-deliverable · Corporate strategy or the chief operating officer’s office
The clinic in brief.
Growing fast, complex to build.
The clinic gives a bank a clear decision and plan for a global capability center. Global capability centers are growing fast. India alone held 1,700 of them in 2024, with revenue projected to rise from $64.6 billion to $105 billion by 2030 (Confederation of Indian Industry, 2024). They are also complex to build. The clinic answers four questions: whether to open a center, whether to open an additional one, where to site it, and what work to move into it. The clinic returns a decision and a build roadmap, vendor-neutral throughout.
Whether to open a center.
- The bank is considering a global capability center for the first time.
- The bank already runs one and is considering another.
- The bank is deciding what agentic work, if any, belongs in a center.
- A failing or costly outsourced engagement has raised the question of moving the work in-house.
Strategy, build model, and location.
- The strategic case. Why a center, and what it must deliver beyond cost.
- Work selection. Which work belongs in a center, and in what order.
- The build model. Captive, build-operate-transfer, or hybrid, decided on the bank’s own terms.
- Location and concentration. Where to site the center, and what that choice exposes.
- Legal, tax, and entity. The vehicle the center runs inside.
- Governance and control. The center held to the same bar the bank would demand of any provider.
- Talent and leadership. The people the center needs, led from the top.
- Transition. Moving the work without losing the knowledge that holds it.
Vendor-neutral, on whole-life cost.
The clinic runs six months. Akholi runs the make, buy, build, automate, or captive decision on whole-life cost rather than unit price. Locations, talent markets, and build models are benchmarked on independent evidence. Akholi represents no provider and no site. The clinic works across strategy, finance, technology, risk, and the full CORAL functions: Compliance, Oversight, Regulatory, and Legal. External auditors and counsel join where the jurisdiction or entity requires them.
The decision and the roadmap.
One report to the sponsor:
- The go or no-go recommendation, with the build model and the site.
- A prioritized inventory of findings.
- A build roadmap, sequenced across the first 30-60-90 days of mobilization and out to first steady state.
- The KPIs to track the build.
Optional — Phil Hatch activation
Phil Hatch can lead the buildout. He chairs the mobilization, sequences the leadership-first hiring, and holds the control bar before the first work moves.
The Practice
All clinics →Crisis Response
An engagement in acute failure. Phil Hatch engages the executive team within 24 hours of contact.
Retained Advisory
Standing senior counsel across the outsourcing and global capability center portfolio.