Research into two-party agentic delivery
Outsourcing and service-provider leaders responsible for selling, mobilizing, operating, and assuring agentic services for customers.
AAO-015 / Resilience and Exit
Infrastructure providers should sell a defined support service with explicit authority limits and demonstrated recovery. The offer must explain its dependencies and evidence without implying that cybersecurity guidance certifies autonomous critical control.
AAO-005 / Commercial and Vendor Management
Provider deal leaders should price the authority and recovery obligations they accept. A defensible offer connects the service promise to buyer prerequisites, provider controls, dependencies, and the losses each party agrees to bear.
AAO-125 / Economics and Value
Measure the outsourced function before and after transition on a comparable price-and-performance basis. Establish full buyer cost and captured benefits, account for the investment, and repair the delivery constraints that consume value. A cheaper agent task or released capacity alone does not establish ROI.
AAO-124 / People and Capability
Managing agentic outsourcing requires people in both firms to authorize work, challenge results, accept outcomes, disclose interventions, and recover the service. Train participating roles for those duties and test the relationship through joint rehearsal before expanding consequential authority.