Research into two-party agentic delivery
Sourcing, vendor-management, process, technology, control, and delivery leaders managing the buyer side of an agentic outsourcing engagement.
AAO-124 / People and Capability
Managing agentic outsourcing requires people in both firms to authorize work, challenge results, accept outcomes, disclose interventions, and recover the service. Train participating roles for those duties and test the relationship through joint rehearsal before expanding consequential authority.
AAO-125 / Economics and Value
Measure the outsourced function before and after transition on a comparable price-and-performance basis. Establish full buyer cost and captured benefits, account for the investment, and repair the delivery constraints that consume value. A cheaper agent task or released capacity alone does not establish ROI.