Research into two-party agentic delivery
Sourcing, vendor-management, process, technology, control, and delivery leaders managing the buyer side of an agentic outsourcing engagement.
AAO-017 / Commercial and Vendor Management
Healthcare outsourcing managers should measure the complete prior-authorization case through submission, acknowledgment, decision, and downstream action. Agent task counts can conceal an unfinished handoff while a patient continues to wait.
AAO-019 / Economics and Value
Sourcing finance managers should build a joint delivery cost model and a separate buyer expenditure view. That distinction exposes hidden work without counting provider costs twice or treating released staff time as cash savings.
AAO-014 / Data, Technology, and Security
Infrastructure managers should authorize provider agents through task-specific identities and tested revocation. Initial use should remain limited to approved low-risk support, with operational engineering defining how access can be withdrawn safely.
AAO-009 / Assurance and Audit
Bank engagement managers should make consequential human interventions visible without preventing legitimate correction. The protocol must distinguish authorized repair, emergency deviation, and alteration of the reporting used to judge the service.
AAO-012 / Data, Technology, and Security
Vendor privacy managers should trace personal information through the stores and tools an agent uses. A processing schedule becomes operational only when both firms can locate information, apply instructions, and evidence correction or deletion where required.
AAO-007 / Resilience and Exit
Service managers should test emergency suspension as a sequence of observable events. A contractual stop right is usable only when the command reaches every relevant action path and the firms can establish what has stopped.
AAO-002 / Data, Technology, and Security
Outsourcing security managers should test whether untrusted supplier content can cause a trusted agent to act outside its mandate. The test must follow content through retrieval, memory, tool selection, and the final business action.
AAO-004 / Governance and Accountability
Bank payment and vendor-access managers should preserve independently enforced preparation, approval, and execution when provider agents act. Different agent names do not establish separation if one credential or administrator can control the entire transaction.
AAO-122 / Assurance and Audit
100% of sampled engagements had reported manual alteration: 150 of 150. Under 1.3% of pooled disclosure answers reported discussion with the bank: 13 of 1,004 answers. Boards should independently reconstruct the service, its human contribution, and the account the bank received.
AAO-123 / Delivery and Operations
Agentic AI changes the inputs, decisions, review, exceptions, and acceptance surrounding its assigned task. Buyers and providers should map and redesign the complete delivery method, then prove its business outcome before expanding autonomy.