What is the annual contract value of this engagement, in USD?

Respondents most often placed annual contract value in the second value band (106 of 248 respondents, 42.74%) or the third (102 of 248 respondents, 41.13%), and the lowest band was the least common answer (13 of 248 respondents, 5.24%). Cancellation was lower in the third band (18.75% canceled, n = 16 engagements) than in the second band (33.33% canceled, n = 15 engagements), with no difference in a test of those two bands (chi-square 0.86, p 0.433, Cramer’s V 0.17, n = 31 engagements). Customer satisfaction on active engagements was higher in the second band (mean 66.4, n = 10 engagements) than in the third band (mean 62.8, n = 13 engagements), with no difference under test (Welch F 0.44, p 0.519, omega squared −0.023, n = 23 engagements). The engagement indicator mean was close in the third band (mean 4.4, n = 16 engagements) and the second band (mean 4.3, n = 15 engagements), with no difference under test (Welch F 0.03, p 0.863, omega squared −0.032, n = 31 engagements). Intent to leave was lowest in the third band (mean 6.0, n = 16 engagements), with no difference under test (Welch F 0.25, p 0.621, omega squared −0.025, n = 31 engagements). No segment family differed in the answer mix after Holm control (Holm p 0.218 or higher in every family).

A categorical answer has no engagement mean. Each engagement took its respondents’ plurality answer, and tied engagements were left out. An answer was assigned to 114 of 150 engagements.

Distressed is not applicable, because the answer has no good or bad end on a scale.

Shares are of the answered respondents in each row, which is the base beside them. A row under 10 prints counts in place of shares.

Engagement families were tested on engagement answers, and respondent role and vendor type were tested on respondents. No difference held after Holm control for outsourcing model, class of work, engagement status and lifecycle stage, respondent role and vendor type.

The share of engagements canceled on the study date, measured at engagement level (base 150 engagements, 56 canceled). The association is a descriptive contrast, inflated because canceled engagements were rated after cancellation, and is not predictive.

The measure by the engagement’s assigned answer.

The test across answer levels, in the study set and inside each segment. Levels under 10 engagements were left out of each test.

Cancellation in the study set did not differ across answer levels (Fisher exact, chi-square 0.86, p 0.433, n = 31 engagements).

The satisfaction score recorded against each engagement on a 100-point scale. The primary estimate uses the 94 active engagements. A descriptive contrast uses all 150 engagements.

The measure by the engagement’s assigned answer.

The test across answer levels, in the study set and inside each segment. Levels under 10 engagements were left out of each test.

The measure in the study set did not differ across answer levels (Welch F 0.44, p 0.519, n = 23 engagements). The clean estimate ran inside active engagements only.

The mean of an engagement’s 100 indicator ratings, measured at engagement level (base 150 engagements). Where this indicator is one of the 100, the mean is recomputed without it.

The measure by the engagement’s assigned answer.

The test across answer levels, in the study set and inside each segment. Levels under 10 engagements were left out of each test.

The measure in the study set did not differ across answer levels (Welch F 0.03, p 0.863, n = 31 engagements).

The respondent’s stated likelihood of leaving the current job within 12 months, rated 1 to 10 (C019). Measured at respondent level on up to 798 respondents, with the engagement-level form reported alongside.

The measure by the engagement’s assigned answer.

The test across answer levels, in the study set and inside each segment. Levels under 10 engagements were left out of each test.

The measure in the study set did not differ across answer levels (Welch F 0.25, p 0.621, n = 31 engagements).

Steiger’s z compares two correlations, and a categorical answer yields an effect size across levels rather than a correlation, so the pairs are not tested.

Clustering reduced the 601 respondent answers to about 498 independent answers. Respondent level intervals therefore used the cluster bootstrap, and respondent level tests on intent to leave used cluster-robust errors.

The bound is the ruled |r| < 0.30 expressed as variance explained (V15-R22). Equivalent to zero: engagement indicator mean.

Checks that did not hold: “Respondent level, cluster-robust Wald F by engagement” on cancellation rate. A check holds when its test lands on the same side of 0.05 as the primary test.

Each of the four measures was computed from data this indicator does not contain, so each result is a finding rather than an arithmetic consequence.

Not applicable. A categorical item has no signed correlation, so it has no profile. Its per-level means carry the comparison.

The third value band showed the lowest cancellation (18.75% canceled, n = 16 engagements) and the lowest intent to leave (mean 6.0, n = 16 engagements) of the bands tested. Engagements whose plurality answer was I do not know, which were left out of the tests, had a higher cancellation share than either tested band (38.96% canceled, n = 77 engagements). Most robustness checks run on this item held (8 of 9 checks). No gap between the tested bands held under test.

The evidence is reported experience: what the delivery team said about its own engagement, gathered in one cross-section. The figures showed associations, not causes. Indicators about the financial institution were reported at second hand by vendor staff. Cancellation is a descriptive contrast, because canceled engagements were rated after they ended.

Tests across respondent role and vendor type were run at respondent level and treated respondents as independent. The section Clustering and Effective Sample Size states whether, and by how much, clustering within engagements reduced the information in respondent level figures.

Each measure test left out the lowest band, the top band, and the I do not know answers (n = 3, n = 3, n = 77 engagements), so the tests compared the two middle bands on a small base of engagements (chi-square 0.86, p 0.433, Cramer’s V 0.17, n = 31 engagements). Engagements took their value band from the plurality of respondent answers, which left some engagements unassigned (114 of 150 engagements).