Skip to paper content

Research into two-party agentic delivery

Outcome Verification Papers

Evidence that the contracted business end state has been reached.

Phil Hatch / AkholiExplore the full study →
Title page: Redesigning Agentic Outsourcing — Optimize the Whole Delivery Method. Phil Hatch, Akholi, October 23, 2026.

AAO-123 / Delivery and Operations

Redesigning Agentic Outsourcing

Agentic AI changes the inputs, decisions, review, exceptions, and acceptance surrounding its assigned task. Buyers and providers should map and redesign the complete delivery method, then prove its business outcome before expanding autonomy.

Buy-side Boards and Executives · Buy-side Delivery and Vendor Managers
Cross-industry · 8 pages
Title page: Measuring ROI in Agentic Outsourcing — Functional Baselines, Full Costs, and Recovered Value. Phil Hatch, Akholi, October 23, 2026.

AAO-125 / Economics and Value

Measuring ROI in Agentic Outsourcing

Measure the outsourced function before and after transition on a comparable price-and-performance basis. Establish full buyer cost and captured benefits, account for the investment, and repair the delivery constraints that consume value. A cheaper agent task or released capacity alone does not establish ROI.

Buy-side Boards and Executives · Buy-side Delivery and Vendor Managers · Service Providers
Cross-industry · 9 pages

Search and filter all papers →