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Research into two-party agentic delivery

Joint Operating Model Papers

Shared roles, handoffs, decision routes, and buyer–provider dependencies.

Phil Hatch / AkholiExplore the full study →
Title page: Redesigning Agentic Outsourcing — Optimize the Whole Delivery Method. Phil Hatch, Akholi, October 23, 2026.

AAO-123 / Delivery and Operations

Redesigning Agentic Outsourcing

Agentic AI changes the inputs, decisions, review, exceptions, and acceptance surrounding its assigned task. Buyers and providers should map and redesign the complete delivery method, then prove its business outcome before expanding autonomy.

Buy-side Boards and Executives · Buy-side Delivery and Vendor Managers
Cross-industry · 8 pages
Title page: The Board Audit for Agentic Outsourcing — Four Findings Require Immediate Examination. Phil Hatch, Akholi, October 23, 2026.

AAO-126 / Assurance and Audit

The Board Audit for Agentic Outsourcing

Reported control departures and manual alteration each reached 150 of 150 sampled engagements. The manual-alteration contrast is 100% of engagements versus under 1.3% of pooled disclosure answers. Bank boards should commission an independent portfolio audit covering provider delivery and the bank’s own readiness.

Buy-side Boards and Executives
Banking · Financial Services · 8 pages

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