Research into two-party agentic delivery
Response times, delegated decisions, and escalation against the time available.
AAO-123 / Delivery and Operations
Agentic AI changes the inputs, decisions, review, exceptions, and acceptance surrounding its assigned task. Buyers and providers should map and redesign the complete delivery method, then prove its business outcome before expanding autonomy.
AAO-121 / Governance and Accountability
Every one of the study’s 150 engagements contained a reported departure from intended governance, oversight, or control functions. Bank boards should commission an independent audit of delivery, contain material exposure, and require evidence that corrections operate.