Research into two-party agentic delivery
Highly regulated sectors outside financial services; obligations depend on jurisdiction and intended use.
AAO-020 / Governance and Accountability
Utility boards should decide what authority remains with the operator before buying an agentic service. Delegation, behavioral freedom, operating conditions, and intervention are separate decisions that require evidence appropriate to essential service.
AAO-017 / Commercial and Vendor Management
Healthcare outsourcing managers should measure the complete prior-authorization case through submission, acknowledgment, decision, and downstream action. Agent task counts can conceal an unfinished handoff while a patient continues to wait.
AAO-018 / Assurance and Audit
Hospital boards should require evidence that an outsourced agent completes the purchased workflow under local conditions. Fluent documentation and strong component scores cannot establish that the necessary action occurred.
AAO-014 / Data, Technology, and Security
Infrastructure managers should authorize provider agents through task-specific identities and tested revocation. Initial use should remain limited to approved low-risk support, with operational engineering defining how access can be withdrawn safely.
AAO-015 / Resilience and Exit
Infrastructure providers should sell a defined support service with explicit authority limits and demonstrated recovery. The offer must explain its dependencies and evidence without implying that cybersecurity guidance certifies autonomous critical control.