Research into two-party agentic delivery
Hospitals, health plans, patient administration, clinical boundaries, and digital-health service delivery.
AAO-017 / Commercial and Vendor Management
Healthcare outsourcing managers should measure the complete prior-authorization case through submission, acknowledgment, decision, and downstream action. Agent task counts can conceal an unfinished handoff while a patient continues to wait.
AAO-018 / Assurance and Audit
Hospital boards should require evidence that an outsourced agent completes the purchased workflow under local conditions. Fluent documentation and strong component scores cannot establish that the necessary action occurred.