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Research into two-party agentic delivery

People and Capability Papers

Joint buyer–provider training, practical competence, domain judgment, retained expertise, workforce incentives, and the future expertise pipeline.

Phil Hatch / AkholiExplore the full study →
Title page: Training Every Party to Manage Agentic Outsourcing — Prove Capability Across the Delivery Relationship. Phil Hatch, Akholi, October 23, 2026.

AAO-124 / People and Capability

Training Every Party to Manage Agentic Outsourcing

Managing agentic outsourcing requires people in both firms to authorize work, challenge results, accept outcomes, disclose interventions, and recover the service. Train participating roles for those duties and test the relationship through joint rehearsal before expanding consequential authority.

Buy-side Boards and Executives · Buy-side Delivery and Vendor Managers · Service Providers
Cross-industry · 8 pages

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