Research into two-party agentic delivery
Board mandates, retained responsibilities, decision rights, delegated authority, and the joint governance of buyer–provider agentic services.
AAO-020 / Governance and Accountability
Utility boards should decide what authority remains with the operator before buying an agentic service. Delegation, behavioral freedom, operating conditions, and intervention are separate decisions that require evidence appropriate to essential service.
AAO-010 / Governance and Accountability
Bank leaders should approve outsourced credit assistance only when the bank can reconstruct each consequential decision, test relevant outcomes, and provide the explanations and review required by applicable law.
AAO-006 / Governance and Accountability
The buyer should approve a bounded grant of business authority for every outsourced agent. That grant must survive tool use, further delegation, configuration change, and revocation across both organizations.
AAO-004 / Governance and Accountability
Bank payment and vendor-access managers should preserve independently enforced preparation, approval, and execution when provider agents act. Different agent names do not establish separation if one credential or administrator can control the entire transaction.
AAO-121 / Governance and Accountability
Every one of the study’s 150 engagements contained a reported departure from intended governance, oversight, or control functions. Bank boards should commission an independent audit of delivery, contain material exposure, and require evidence that corrections operate.