Research into two-party agentic delivery
Functional baselines, full retained cost, accepted outcomes, investment returns, benefit capture, attribution, and sustainable supplier economics.
AAO-019 / Economics and Value
Sourcing finance managers should build a joint delivery cost model and a separate buyer expenditure view. That distinction exposes hidden work without counting provider costs twice or treating released staff time as cash savings.
AAO-016 / Economics and Value
CFOs should compare the total buyer cost of accepted business outcomes. Provider prices, token charges, and completed task counts cannot establish whether the outsourced service creates value at the level the business purchases.
AAO-125 / Economics and Value
Measure the outsourced function before and after transition on a comparable price-and-performance basis. Establish full buyer cost and captured benefits, account for the investment, and repair the delivery constraints that consume value. A cheaper agent task or released capacity alone does not establish ROI.