Research into two-party agentic delivery
Directors, chief executives, finance and operating leaders, and senior risk, compliance, and audit executives deciding the direction, oversight, and funding of outsourced agentic services.
AAO-018 / Assurance and Audit
Hospital boards should require evidence that an outsourced agent completes the purchased workflow under local conditions. Fluent documentation and strong component scores cannot establish that the necessary action occurred.
AAO-020 / Governance and Accountability
Utility boards should decide what authority remains with the operator before buying an agentic service. Delegation, behavioral freedom, operating conditions, and intervention are separate decisions that require evidence appropriate to essential service.
AAO-013 / Commercial and Vendor Management
Buyers should evaluate contractual recovery and insurance against specific loss scenarios. A provider cap, an indemnity, and an insurance certificate address different questions and cannot be added together as assured protection.
AAO-016 / Economics and Value
CFOs should compare the total buyer cost of accepted business outcomes. Provider prices, token charges, and completed task counts cannot establish whether the outsourced service creates value at the level the business purchases.
AAO-010 / Governance and Accountability
Bank leaders should approve outsourced credit assistance only when the bank can reconstruct each consequential decision, test relevant outcomes, and provide the explanations and review required by applicable law.
AAO-011 / Resilience and Exit
Executives should authorize containment and restoration as separate decisions across the buyer and provider. The mandate must establish who can stop harmful action, how acceptable service continues, and who can approve a controlled restart.
AAO-008 / Regulation and Compliance
Direct oversight of critical technology suppliers does not establish that a bank’s own agentic service is governed or recoverable. Directors should require a dependency review connecting the primary provider to the bank’s actual business service.
AAO-006 / Governance and Accountability
The buyer should approve a bounded grant of business authority for every outsourced agent. That grant must survive tool use, further delegation, configuration change, and revocation across both organizations.
AAO-001 / Regulation and Compliance
US bank leaders should require a complete control coverage decision for every outsourced agentic service. Exclusion from model risk guidance leaves the bank with a governance task that a provider model review cannot settle.
AAO-003 / Data, Technology, and Security
Executives should approve a processing activity map before delegating work to provider agents. Responsibility follows the actual purposes and decisions in the chain, while contractual labels alone cannot establish who controls personal information.