IC Respondent Count

The Engagements sheet records, for each engagement, the number of its respondents who were individual contributors. The count ran from 2 to 8, with a mean of 4.4 (95% CI 4.3 to 4.6) and a median of 4.0 (n = 150 engagements).

The count was not associated with any of the four study measures, and each association was equivalent to zero: cancellation (r = 0.09, 95% CI −0.07 to 0.24, p = 0.286, n = 150 engagements), customer satisfaction among active engagements (r = 0.00, 95% CI −0.21 to 0.20, p = 0.966, n = 94 engagements), the engagement indicator mean (r = −0.08, 95% CI −0.23 to 0.08, p = 0.346, n = 150 engagements) and intent to leave (r = 0.07, cluster bootstrap 95% CI −0.09 to 0.23, p = 0.408 with standard errors clustered by engagement, n = 798 respondents). After Holm correction, the count differed by class of work (Welch F 8.34, Holm p = 0.022).

The count is a whole number recorded once for each engagement, and no distressed range applies. The table groups values in bands of 0.6, so the bands that hold no whole number are empty. The most common count, 4, held 54 of the 150 engagements (36.00%). Counts of 7 or more were rare, at three engagements.

Every figure in the segment tables is at engagement level. Segments with fewer than 30 engagements carry no interval. Segments with fewer than 10 report counts only.

Each segment family was tested on engagements. After Holm correction, the count differed by class of work (Welch F 8.34, Holm p = 0.022, omega squared 0.047): LOB operational engagements had a mean of 4.7 individual contributors among their respondents (n = 76 engagements) and corporate functional engagements 4.2 (n = 74 engagements). Outsourcing model, institution type, process family and engagement status and lifecycle stage showed no difference after Holm correction.

Cancellation rate is the share of engagements canceled by the study date, measured at engagement level (150 engagements, 56 canceled). Canceled engagements were rated after cancellation, so the association is a descriptive contrast and not a forecast of cancellation.

Across the study set, the count was not associated with cancellation (r = 0.09, 95% CI −0.07 to 0.24, Holm p = 1.000, n = 150 engagements). The association held after Holm correction in none of the 20 segment levels tested.

Customer satisfaction is the percentage recorded against each engagement. The primary estimate uses the 94 active engagements. A descriptive contrast uses all 150 engagements.

Across the active engagements, the count was not associated with customer satisfaction (r = 0.00, 95% CI −0.21 to 0.20, Holm p = 1.000, n = 94 engagements). The association held after Holm correction in none of the 16 segment levels tested.

The engagement indicator mean is the mean of an engagement's ratings across the rated indicators, measured at engagement level (150 engagements). The count is not a rated indicator and does not enter the mean.

The count was not associated with the engagement indicator mean (r = −0.08, 95% CI −0.23 to 0.08, Holm p = 1.000, n = 150 engagements). The association held after Holm correction in none of the 24 segment levels tested.

Intent to leave is the answer to C019, “How likely are you to leave your current job in the next 12 months?”, rated 1 to 10. It is measured at respondent level on up to 798 respondents, each carrying the count recorded for the respondent's engagement.

The count was not associated with intent to leave (r = 0.07, cluster bootstrap 95% CI −0.09 to 0.23, p = 0.408 with standard errors clustered by engagement, n = 798 respondents). The test that treated respondents as independent gave p = 0.049. Every respondent on an engagement carries the same count, so that test overstates the evidence, and the clustered test governs. The association held after Holm correction in five of the 28 segment levels tested, each with higher intent to leave on engagements with more individual contributors among the respondents. These segment tests also treated respondents as independent.

The four associations were compared in pairs on their engagement-level forms, each oriented so that a higher value is the better outcome, across the 150 engagements with all four measures. After Holm correction, none of the six pairs differed. Every association was near zero.

The count is recorded once for each engagement, so every respondent on an engagement shares its value. Every test of the count used engagements except the respondent-level form of intent to leave. That form used standard errors clustered by engagement.

All four associations were equivalent to zero. No result was inconclusive. The detection floor shown is the study floor at 150 engagements.

Each change was computed before rounding and may differ by 0.01 from the difference between the two printed values.

Twenty of the 21 checks held. A check holds when its test falls on the same side of 0.05 as the primary test. One check failed. With a rank correlation in place of Pearson's r, intent to leave reached r = 0.08, p = 0.031. That check treated respondents as independent, while every respondent on an engagement carries the same count. The failure does not change the reading of the clustered result.

Each of the four measures was computed from data the indicator does not contain. Each result is therefore a finding and not an arithmetic consequence.

Each deviation was computed before rounding and may differ by 0.01 from the difference between the two printed values.

The comparison covered 150 engagements. The count departed from the study's typical pattern on all four measures. The typical indicator is a rating with a strong association with each measure, and the study medians ran from 0.60 to 0.84. The count is not a rating, and its associations were near zero.

The number of individual contributors among an engagement's respondents was not associated with cancellation, customer satisfaction, the engagement indicator mean or intent to leave, and each association was equivalent to zero. Engagements with more or fewer individual contributors among their respondents did not fare differently on the study measures. The count was higher on LOB operational engagements than on corporate functional engagements.

The evidence is the reported experience of the vendor's delivery teams, collected in a single cross-section. The associations reported here are not causal. Canceled engagements were described after cancellation.

The count records respondents and not the staffing of the engagement. It reflects how many individual contributors on each engagement responded to the survey as well as how many the team held.

The segment tests of intent to leave treated respondents as independent. Every respondent on an engagement carries the same count, so those tests overstate the information in the respondent answers.