Initial contact
A response within 24 hours
Phil personally responds within 24 clock hours of receiving an enquiry at the designated email address, including weekends.
Practice / Crisis Response
Akholi Practice / Phil Hatch
Outsourcing and Global Capability Center Crisis Response
Contact Phil Hatch for a personal response within 24 clock hours, including weekends. The first step is to establish the situation and agree whether and how Akholi can help.
Phil Hatch / Principal-led advisory / Financial institutions
Urgent Contact
For an urgent outsourcing or GCC problem, email Phil Hatch at p.hatch@akholi.com. Phil will provide a personal response within 24 clock hours, including weekends.
Briefly state the organization, your role and contact details, the general nature of the disruption, and the urgency. Agree a secure route for engagement records before sending confidential materials.
Activate the institution’s own incident and escalation arrangements immediately where required. The response commitment concerns initial personal contact. It does not mean automatic acceptance, onsite attendance, operational command, or resolution within 24 hours.
Crisis Response Framework
- Establish the situationIdentify material service and customer impact, known exposure, immediate decisions, and what remains uncertain.
- Agree authority and participationConfirm the sponsor, delegated decisions, institutional response functions, provider or center leadership, and specialist roles.
- Preserve evidence and contain exposureWork through the institution’s arrangements to preserve relevant records and decide proportionate interim measures.
- Reconcile the operating factsExamine underlying work, reporting, changes, human intervention, dependencies, and the control points implicated.
- Set the decision cadenceKeep accountable executives focused on priorities, escalation, recorded decisions, and evidence of progress.
- Commission recovery or transitionAgree the next phase, resources, milestones, disposition, handover, and independent verification where required.
Response, Acceptance, and Mobilization
Acceptance
A defined assignment
Availability, conflicts, sponsor authority, procurement, security, scope, and fees are agreed. A response is not automatic acceptance.
Mobilization
The authority and resources to act
Remote or onsite start, responsibilities, institutional resources, and any specialist support are agreed directly.
Institutional Incident Responsibilities
Phil provides executive outsourcing and GCC crisis leadership within the commissioned scope. The institution’s authorized legal, compliance, security, communications, and incident functions retain their obligations and specialist decisions.
An initial paid mandate may establish the situation, containment decisions, executive cadence, and the next recovery or transition phase. The duration and outcome depend on the actual problem and available resources.
Crisis Scope and Commissioning
Is this a 24/7 operations center?
No. This is direct access to Phil Hatch with a 24-hour personal response commitment. It is not a continuously staffed monitoring or technical incident-response center.
Can an authorized executive commission the work?
Yes, within the institution’s authority and procurement arrangements. A specific board commission is not automatically required for initial work.
Can Phil lead the recovery after the crisis assessment?
Yes, by a separately agreed Engagement Recovery mandate. The role, authority, resources, and independent verification arrangements are explicit.