Fixed-scope agentic AI outsourcing consulting.
Most outsourcing consulting is open-ended — it scopes a transformation, staffs it, and runs until the budget does. An institution with a live engagement drifting toward cancellation, or a decision to make before it signs, needs a bounded intervention with a defined end. The Practice is five fixed-scope clinics and a 24-hour Crisis Response, each one a finding from the Report turned into a specific piece of work.
One problem, a fixed term, a defined end.
Each clinic addresses one problem, over a fixed term, run on the instruments set out in the Book and grounded in the evidence of the Report. The scope is defined at the start and the engagement ends when the work is done. Every clinic states the problem as one the institution has the authority to fix — because that is what the study found: outcomes tracked the conditions the buyer built, and those conditions sit within the buyer’s reach.
The clinics
Each maps to a finding →Outsourcing Performance Tuning
For a live engagement underperforming or drifting toward cancellation. Re-scores both sides, repairs the measurement floor, audits reporting design, and tunes the joint operating discipline.
The clinic →Outsourcing Preparation
For a buyer not yet ready to scope, gate, or sign. Runs the two-sided readiness gate, settles ownership, and writes the readiness standard to meet before signature.
The clinic →Global Capability Center Planning
For a decision to stand up, expand, or repatriate captive work. Routes the make, buy, build, automate, or captive choice on whole-life cost, independent of enablement vendors.
The clinic →Global Capability Center Performance Tuning
For a captive operating below governance parity. Runs the governance-parity assessment and holds the captive to the same bar as any engagement.
The clinic →Agentic-AI Governance, Oversight & Risk
For a buyer with no adequate control function. Stands up the oversight function, the registers, the autonomy discipline, and the regulatory ledger.
The clinic →Crisis Response
For acute failure: a live agent incident, a collapsing account, or imminent cancellation. A rapid, executive-led read and a recovery-or-exit decision on measured terms.
The response →The clinics exist because the study measured the problems they solve. 37.33% of the engagements studied had been canceled (56 of 150). Client preparation was the weakest area (3.52). Reporting was rated more likely to be manipulated than accurate (6.26 against 4.81). The oversight workforce averaged 4.19 on satisfaction, with most intending to leave. These are the study’s findings, framed as what each clinic helps an institution measure and change — not as a result Akholi has delivered.