Outsourcing Preparation and Readiness

Define the service, validate the business case, and address material readiness gaps before inviting suppliers to propose a solution. Phil Hatch helps establish the owners, evidence, and approval conditions needed for a defensible sourcing decision.

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Phil Hatch / Principal-led advisory / Financial institutions

Requirements and Business-Case Preparation

A request for proposal (RFP) should describe work the institution understands and can support. If data, processes, responsibilities, and controls remain unresolved, bidders may price inconsistent assumptions and the delivery team may inherit preventable work.

Phil helps the institution define the requirement, challenge the business case, and address material readiness gaps before the RFP is issued. The work supports an approval decision rather than promising that every conceivable issue has been eliminated.

Institutional and Relationship Readiness

Service and business caseBusiness result, scope, demand, variability, current costs, retained responsibilities, agent use, and alternatives to outsourcing.
Data and processesOwnership, validation, documentation, dependencies, exceptions, and work that would otherwise transfer informally to the provider.
People and capabilitySponsor and workstream owners, subject knowledge, review capacity, transition responsibilities, and workforce preparation.
Access and controlAppropriate permissions, identities assigned to agents, human oversight, evidence requirements, changes, and suspension authority.
Co-managementShared arrangements for decisions, risks, changes, escalation, manual alteration, reporting, and review.
Continuity and exitOperational requirements, dependencies, transition assumptions, verification rights, and proportionate exit arrangements for procurement and legal review.

RFP Release Criteria

Requirements

A supportable scope

Bidders receive consistent requirements, assumptions, reporting definitions, and delivery and control responsibilities.

Readiness

An owned correction register

Material gaps have owners, commissioned corrections, closure evidence, and any unresolved release conditions.

Approval

A supported decision

Leadership can approve, narrow, defer, retain work internally, or pursue a different delivery model.

Preparation before RFP complements the study’s recommendation to establish readiness before contract approval and co-management before signature. Later approval and pre-deployment gates remain necessary.

Subsequent Phase Responsibilities

Supplier selection, detailed contract drafting, negotiation support, transition execution, and ongoing implementation are not implied by the preparation scope. Additional work is commissioned against the required expertise, capacity, and responsibilities.

For a GCC investment, use GCC Planning. For an independent review conducted by or for the institution, use Independent Audit.

Research Basis and Scope

Agentic AI Outsourcing at Tier 1 Financial Institutions: full study report cover

Download the complete study PDF

Phil Hatch’s 2026 study examines 150 agentic AI outsourcing engagements through accounts from 850 vendor delivery-team respondents. It identifies reported weaknesses in preparation, shared management, controls, reporting, and the visibility of human work.

The Executive Action Plan proposes independent review, direct access to delivery personnel, corrective action, and independent verification of material closure. Akholi translates those recommendations into a scoped institutional assignment.

Related evidence: financial institution readiness, co-management, and manual alteration.

The sample is not industry-representative. The findings are observational. They do not establish causation or legal breach, and the study did not test the proposed remedies or measure GCC performance.

Outsourcing Preparation Enquiries

Start with the concern, the decision you need to make, and the people responsible. Agree scope, access, responsibilities, timing, and fees directly with Phil Hatch.

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