# Governance, Oversight & Risk

Source: https://akholi.com/akholi-academy-outsourcing-executive-education/governance-oversight-risk/

<main class="ac-course" data-ac-program="governance"><section class="ac-hero"><div class="ac-wrap"><nav class="ac-breadcrumb" aria-label="Breadcrumb"><a href="/">Akholi</a> / <a href="https://akholi.com/akholi-academy-outsourcing-executive-education/">Academy</a> / Governance, Oversight &amp; Risk</nav><div class="ac-hero-grid"><div><p class="ac-eyebrow">Akholi Academy / Master class</p><h1>Governance, Oversight &amp; Risk</h1><p class="ac-subtitle">Master class in agentic AI outsourcing governance.</p><p class="ac-lead">Develop a governance action plan through the engagements your team brings. Examine accountable ownership, agent authority, human oversight, control evidence, and escalation within your institution’s governance framework.</p><dl class="ac-facts"><div><dt>Format</dt><dd>2 days onsite</dd></div><div><dt>Participants</dt><dd>Up to 15 participants</dd></div><div><dt>Instructor</dt><dd><a href="/about/phil-hatch/">Phil Hatch</a></dd></div></dl><div class="ac-actions"><a class="ac-button" href="mailto:p.hatch@akholi.com?subject=Private%20onsite%20Governance%2C%20Oversight%20%26%20Risk%20class" data-ac-event="academy_enquiry_click" data-ac-course="governance" data-ac-placement="hero">Arrange a private onsite class</a><a class="ac-link" href="#curriculum">Explore the curriculum</a></div><p class="ac-fine" style="margin-top:18px">Required first: <a href="https://akholi.com/akholi-academy-outsourcing-executive-education/outsourcing-lifecycle-management/">Outsourcing Lifecycle Management</a>.</p></div><aside class="ac-download" aria-label="Governance, Oversight &amp; Risk course sheet"><a class="ac-sheet-link" href="https://akholi.com/wp-content/uploads/2026/10/Akholi-Academy-Governance-Oversight-and-Risk-1.pdf" type="application/pdf" download aria-label="Download the Governance, Oversight &amp; Risk course sheet (PDF)" data-ac-event="academy_sheet_download" data-ac-course="governance" data-ac-placement="sheet-image"><img src="https://akholi.com/wp-content/uploads/2026/10/Akholi-Academy-Governance-Oversight-and-Risk-1.webp" width="1700" height="2200" loading="lazy" decoding="async" alt="Governance, Oversight &amp; Risk one-page course sheet"></a><h2>Course sheet</h2><p>The course format, curriculum, practical outcome, and enquiry details in one page.</p><a class="ac-button" href="https://akholi.com/wp-content/uploads/2026/10/Akholi-Academy-Governance-Oversight-and-Risk-1.pdf" type="application/pdf" download data-ac-event="academy_sheet_download" data-ac-course="governance" data-ac-placement="sheet-panel">Download course sheet (PDF)</a></aside></div></div></section><nav class="ac-index" aria-label="On this page"><div class="ac-wrap"><span>ON THIS PAGE</span><a href="#audience">Who this is for</a><a href="#curriculum">Applied curriculum</a><a href="#practical-plan">Your practical plan</a><a href="#format">Course arrangements</a><a href="#instructor">Instructor</a><a href="#arrange-class">Arrange a class</a></div></nav><section id="audience"><div class="ac-wrap"><div class="ac-two"><div><p class="ac-eyebrow">FOR THE INSTITUTION</p><h2>The people accountable for the work</h2><p>CHROs, Chief People Officers, CROs, and heads of training can commission this private class for the functions responsible for agentic AI outsourcing.</p><p>Risk, compliance, governance, outsourcing, technology oversight, operations, and engagement leaders.</p><p>Each participant brings a live engagement. The class applies the institution’s governance framework to the issues in those engagements.</p></div><div><p class="ac-eyebrow">PRACTICAL OUTCOME</p><h2>A governance action plan for each engagement</h2><p>A governance action plan for each engagement, prepared for sponsor or board review. The plan identifies accountable owners, priorities, required decisions, and control evidence.</p><ul class="ac-outcomes"><li>Assign accountable ownership and define the decisions the institution must retain.</li><li>Test agent permissions, human oversight, and escalation against governing requirements.</li><li>Prioritize corrective work and document evidence for sponsor review.</li></ul></div></div></div></section><section id="curriculum"><div class="ac-wrap"><p class="ac-eyebrow">LEARNING THROUGH LIVE ENGAGEMENTS</p><h2>Applied curriculum</h2><p>Work with the engagement materials submitted before the class. Each block connects a management task to a document or decision the team needs.</p><article class="ac-phase"><span class="ac-number">01</span><div class="ac-phase-name">Ownership and scope</div><div><h3>Accountability and decision rights</h3><p>Map engagement responsibilities and governing requirements. Identify accountable owners and decisions the institution must retain.</p><p class="ac-question"><strong>Practical output:</strong> Accountability and decision-rights map.</p></div></article><article class="ac-phase"><span class="ac-number">02</span><div class="ac-phase-name">Agent authority</div><div><h3>Permissions and human intervention</h3><p>Examine agent permissions, approval thresholds, operational guardrails, human review, and escalation responsibilities.</p><p class="ac-question"><strong>Practical output:</strong> Agent-authority and escalation matrix.</p></div></article><article class="ac-phase"><span class="ac-number">03</span><div class="ac-phase-name">Oversight and evidence</div><div><h3>Control evidence and CORAL review</h3><p>Review Compliance, Oversight, Regulatory, and Legal (CORAL) obligations. Identify the evidence needed to observe, audit, and validate controls.</p><p class="ac-question"><strong>Practical output:</strong> Control-evidence checklist.</p></div></article><article class="ac-phase"><span class="ac-number">04</span><div class="ac-phase-name">Risk and issues</div><div><h3>Detection through resolution</h3><p>Trace a problem from detection through ownership, escalation, response, and closure. Prioritize gaps within the institution’s framework.</p><p class="ac-question"><strong>Practical output:</strong> Prioritized risk and issue actions.</p></div></article><article class="ac-phase"><span class="ac-number">05</span><div class="ac-phase-name">Governance action plan</div><div><h3>Priorities for sponsor review</h3><p>Sequence corrective work. Assign owners, evidence requirements, and decisions for sponsor or board review.</p><p class="ac-question"><strong>Practical output:</strong> Governance action plan.</p></div></article></div></section><section id="practical-plan"><div class="ac-wrap"><p class="ac-eyebrow">WORK THE INSTITUTION CAN REVIEW</p><h2>A governance action plan for each engagement</h2><p>A governance action plan for each engagement, prepared for sponsor or board review. The plan identifies accountable owners, priorities, required decisions, and control evidence.</p><div class="ac-sample"><h3>Inside the plan</h3><p class="ac-fine">Illustrative blank structure. The class develops the content from the submitted engagement evidence.</p><dl><dt>Accountable owner</dt><dd>Who is responsible for the engagement and each control?</dd><dt>Decision and authority</dt><dd>Who may approve agent activity or intervene?</dd><dt>Control and evidence</dt><dd>What must be observed, retained, and tested?</dd><dt>Issue and priority</dt><dd>Which gap requires action, escalation, or a sponsor decision?</dd><dt>Action and review</dt><dd>Who acts, by when, and with what evidence of closure?</dd></dl></div></div></section><section id="format"><div class="ac-wrap"><p class="ac-eyebrow">PRIVATE INSTITUTIONAL DELIVERY</p><h2>Course format and arrangements</h2><dl class="ac-format"><dt>Delivery</dt><dd>A private, two-day onsite master class taught by Phil Hatch.</dd><dt>Participants</dt><dd>Up to 15 participants. Participants bring live engagements.</dd><dt>Prerequisite</dt><dd><a href="https://akholi.com/akholi-academy-outsourcing-executive-education/outsourcing-lifecycle-management/">Outsourcing Lifecycle Management</a> must be completed before this master class.</dd><dt>Before the class</dt><dd>A pre-class interview and engagement materials from each participant. Akholi analyzes the materials in advance and tailors the class to the engagements and the institution’s governance framework.</dd><dt>In the room</dt><dd>Participants apply the curriculum to their submitted engagements and develop the governance action plans.</dd><dt>Practical output</dt><dd>A governance action plan for each engagement, prepared for sponsor or board review. The plan identifies accountable owners, priorities, required decisions, and control evidence.</dd><dt>After the class</dt><dd>A post-class participant survey and an executive sponsor report written by Phil Hatch.</dd><dt>Optional arrangements</dt><dd>Pre-class vendor interviews can examine the submitted engagements in greater depth. Follow-on activation assistance is available by separate arrangement.</dd><dt>Dates and arrangements</dt><dd>Discuss proposed dates, onsite location, the cohort, and delivery arrangements directly with Akholi.</dd></dl><div class="ac-process"><article><h3>Before</h3><p>Interview, submitted materials, and Akholi’s advance analysis establish the class context.</p></article><article><h3>During</h3><p>Work through the evidence and develop the participant or team plan with Phil Hatch.</p></article><article><h3>After</h3><p>The institution receives the participant survey and Phil’s executive sponsor report. Activation support is a separate option.</p></article></div></div></section><section id="instructor"><div class="ac-wrap"><div class="ac-instructor"><img src="https://akholi.com/wp-content/uploads/2026/07/phil_hatch.png" width="1024" height="1024" loading="lazy" decoding="async" alt="Phil Hatch, Akholi CEO and course instructor"><div><p class="ac-eyebrow">YOUR INSTRUCTOR</p><h2>Phil Hatch</h2><p>Phil Hatch is the Chief Executive Officer of Akholi and the author of its 2026 study. He brings more than 30 years of experience in global outsourcing, workforce development, and service delivery.</p><p>He previously led the ManpowerGroup/Experis global outsourcing business. His classes connect that operating experience with Akholi’s primary research and the engagements participants bring.</p><a class="ac-link" href="/about/phil-hatch/">Read Phil’s biography</a></div></div><div class="ac-evidence"><p class="ac-eyebrow">THE RESEARCH BEHIND THE CURRICULUM</p><h3>150 engagements. 850 delivery-team respondents.</h3><p>The study examines how reported weaknesses in ownership, oversight, and control affect the management of agentic AI outsourcing. Participants use that evidence to examine responsibilities and control arrangements in their own engagements.</p><p>Read <a href="https://akholi.com/outsourcing-2026-agentic-ai-tier-1-banks/part-3-governance-oversight-control/">Part 3: Governance, oversight, and control</a> and the <a href="https://akholi.com/outsourcing-2026-agentic-ai-tier-1-banks/">full 2026 study</a>. Findings describe the engagements studied. The <a href="https://akholi.com/outsourcing-2026-agentic-ai-tier-1-banks/introduction/study-design-evidentiary-basis-and-definitions/">study design and evidentiary limits</a> accompany the research.</p></div></div></section><section id="learning-pathway"><div class="ac-wrap"><p class="ac-eyebrow">AKHOLI ACADEMY</p><h2>The wider learning pathway</h2><p>Complete the foundation course before either master class. Choose the master class that addresses the institution’s priority. The two master classes do not have to be taken in sequence.</p><div class="ac-related"><article class="ac-card"><p class="ac-eyebrow">Foundation course</p><h3>Outsourcing Lifecycle Management</h3><p>A shared management framework from preparation through exit.</p><dl><dt>Format and participants</dt><dd>2 days onsite. Up to 15 participants.</dd><dt>Practical output</dt><dd>A peer-reviewed management plan for a live engagement, prepared for the engagement sponsor.</dd><dt>Preparation</dt><dd>Pre-reading and a survey identify participants’ questions and tailor the class.</dd><dt>Prerequisite</dt><dd>No prior Akholi course.</dd></dl><div class="ac-actions"><a class="ac-link" href="https://akholi.com/akholi-academy-outsourcing-executive-education/outsourcing-lifecycle-management/" data-ac-event="academy_course_select" data-ac-course="lifecycle" data-ac-placement="catalog">Explore Outsourcing Lifecycle Management</a><a class="ac-link" href="https://akholi.com/wp-content/uploads/2026/10/Akholi-Academy-Outsourcing-Lifecycle-Management-1.pdf" type="application/pdf" download data-ac-event="academy_sheet_download" data-ac-course="lifecycle" data-ac-placement="course-card">Download course sheet (PDF)</a></div></article><article class="ac-card"><p class="ac-eyebrow">Master class</p><h3>Performance Optimization</h3><p>Validate the baseline and plan improvements for one live engagement with its cross-functional team.</p><dl><dt>Format and participants</dt><dd>2 days onsite. One engagement team.</dd><dt>Practical output</dt><dd>A performance improvement plan for the engagement, with an evidence-supported baseline, corrective actions, accountable owners, dependencies, and a verification and review cadence. Quantify value where the available evidence supports it.</dd><dt>Preparation</dt><dd>A pre-class interview and materials for the selected engagement. Akholi analyzes the evidence in advance and tailors the class to that engagement and its cross-functional team.</dd><dt>Prerequisite</dt><dd>Outsourcing Lifecycle Management.</dd></dl><div class="ac-actions"><a class="ac-link" href="https://akholi.com/akholi-academy-outsourcing-executive-education/performance-optimization/" data-ac-event="academy_course_select" data-ac-course="performance" data-ac-placement="catalog">Explore Performance Optimization</a><a class="ac-link" href="https://akholi.com/wp-content/uploads/2026/10/Akholi-Academy-Performance-Optimization-1.pdf" type="application/pdf" download data-ac-event="academy_sheet_download" data-ac-course="performance" data-ac-placement="course-card">Download course sheet (PDF)</a></div></article></div><p style="margin-top:25px"><a href="https://akholi.com/akholi-academy-outsourcing-executive-education/#compare">Compare all Academy courses</a>. For a separately arranged implementation engagement, explore <a href="https://akholi.com/research-lead-outsourcing-gcc-advisory/agentic-ai-governance-oversight-risk/">Governance advisory and implementation assistance</a>.</p></div></section><section id="arrange-class"><div class="ac-wrap"><p class="ac-eyebrow">PLAN AN INSTITUTIONAL CLASS</p><h2>Questions before arranging the class</h2><div class="ac-faq"><details><summary>Who should attend?</summary><p>Risk, compliance, governance, outsourcing, technology oversight, operations, and engagement leaders. Participants bring live engagements.</p></details><details><summary>Is the foundation course required?</summary><p>Yes. Complete <a href="https://akholi.com/akholi-academy-outsourcing-executive-education/outsourcing-lifecycle-management/">Outsourcing Lifecycle Management</a> before taking this master class.</p></details><details><summary>How is the class tailored?</summary><p>A pre-class interview and engagement materials from each participant. Akholi analyzes the materials in advance and tailors the class to the engagements and the institution’s governance framework.</p></details><details><summary>What does the institution receive?</summary><p>A governance action plan for each engagement, prepared for sponsor or board review. The plan identifies accountable owners, priorities, required decisions, and control evidence. A post-class participant survey and an executive sponsor report written by Phil Hatch are also included.</p></details><details><summary>Are vendor interviews or activation support included?</summary><p>Pre-class vendor interviews can examine the submitted engagements in greater depth. Follow-on activation assistance is available by separate arrangement.</p></details><details><summary>How do we arrange a private class?</summary><p>Contact Phil Hatch to discuss the learning priority, proposed cohort, selected engagement context, dates, and onsite arrangements. Agree any private exchange of engagement materials directly with Akholi.</p></details></div><div class="ac-inquiry"><h2>Arrange a private onsite class for your institution</h2><p>Discuss the learning priority, proposed cohort, and engagement context with Phil Hatch.</p><div class="ac-actions"><a class="ac-button" href="mailto:p.hatch@akholi.com?subject=Private%20onsite%20Governance%2C%20Oversight%20%26%20Risk%20class" data-ac-event="academy_enquiry_click" data-ac-course="governance" data-ac-placement="closing">Arrange a private onsite class</a><a class="ac-link" href="/contact/" data-ac-event="academy_enquiry_click" data-ac-course="governance" data-ac-placement="contact-page">Contact Akholi</a></div><p class="ac-fine" style="margin-top:20px"><a href="mailto:p.hatch@akholi.com" data-ac-event="academy_enquiry_click" data-ac-course="governance" data-ac-placement="email-text">p.hatch@akholi.com</a></p></div></div></section></main>